Student Aid: Making Use Of Information to Empower Borrowers

It’s been a little while, however in previous articles, We described what we’ve learned from operating StudentAid, the U.S. Department of Education’s workplace of Federal scholar Aid website created to teach students and borrowers in regards to the student that is federal programs and procedure which help them make informed decisions about funding college and profession college.

We first circulated the website, but we haven’t sat still yet!

The master plan happens to be to generate brand new and integrate present features that exist on other FSA internet sites. You might additionally be acquainted with StudentLoans; FAFSA.. exactly what do we state, we liked to generate internet sites. Having said that, we recognize that making the consumer experience more seamless is crucial to wearing down obstacles for pupils and borrowers.

Since we past penned, we’ve come away with two exciting brand new initiatives — the Repayment Estimator and also the power to see student that is federal data — in addition to many smaller improvements that will further enable borrowers and enrich the user experience.

Using the Repayment Estimator, we enable borrowers to connect in various situations to enable them to better know the way various federal payment plans affect their month-to-month loan re payments. Users can choose pre-set situations if they’re simply when you look at the exploratory phase, or we are able to pull up their unsecured loan balances and guide them to different amounts they’d pay under various payment plans. Staying with the conventional plan your loan servicer immediately places you in might not be your most readily useful choice — have informed!

Final 12 months we additionally introduced the capability to log on to see your help information and history, directly from our National scholar Loan information System (NSLDS®). Here, you will see your federal education loan and grant balances, find your loan servicer out and rate of interest, and install your entire information into a text file to utilize while you want. We’ve offered this view for a long period, however it had been through yet another website — so it had been the crucial next thing of better integrating our internet sites to ensure users may have all the details they require at their fingertips. In addition to this, it really is optimized for usage on all mobile phones.

Finally, although we are constantly attempting to balance restricted budgetary resources to help make big effect modifications like those above, i do want to share how exactly we include individual feedback to make sure our modifications work most readily useful for the client. Recently, we’ve been renaming pages to raised explain what information a person will see since you currently must pay loans on your servicer’s website (I know, another big project for another time! on them: turns out ‘Repay Your Loans’ over promised and under delivered according to our site survey feedback,) therefore, we merely changed the web web page title to raised set online payday loans Idaho expectations: just how to Repay Your Loans.

We also used our analytics that are google DigitalGov Re Search information to ascertain that users simply want to learn how to obtain loans forgiven (don’t we all!). As being outcome, we elevated our loan forgiveness pages in the site menu to create those pages more available. We think it is these kinds of things that will make a difference that is big enhancing the consumer experience — which, involved in the consumer Enjoy Office, is our number 1 concern.

Brenda Wensil could be the Chief Customer Enjoy Officer for Federal scholar Aid (FSA)

FSA’s Customer Enjoy Office is in charge of pinpointing, calculating and customer that is reporting and satisfaction with all the school funding products and services offered by Federal scholar Aid.

Have feedback or concerns? forward us a contact В»